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Filcom bagged a prestigious award from du- EITC for valuable contributions made to Customer Operations for the Year 2014.  The award was given on January 2015.  Organized and initiated by its Operations Manager, Ms. Editha V. Maderazo, outsourcing to du started in 2007 where Filcom initially fielded 44 teams consisting of Field Technicians, Transmission Engineers and Field Admin Staff.  Filcom was one of the first companies to supply qualified resources to support du Customer Operations. Today, Filcom currently has 70 full time resources in Consumer and Enterprise (Field and Remote) Service Assurance Fixed Operations making it one of the largest outsource teams in du-EITC.

This April 2015, Filcom's GPON Team migrated a total of 2,200 subscribers in AMSA 1,2,3,4 and 5.  These five buildings, located within the periphery of the Dubai Sports City and Dubai Motor City, serves as the official staff accomodation of Atlantis employees.  Three (3) major activities were done by the Filcom GPON Team namely Fiber Optic Splicing, Cable Pulling and Migration.  To achieve its targets, Filcom deployed more than doubled its GPON Team by hiring an additional 22 people who serve as Cable Pullers.  Filcom also had to purchase ten additional Fusion Splicing Machines so that splicing could be simultaneously done in the MDF Rooms, FTRs and the residential apartments. Filcom partnered with Alcatel Lucent Interna...

Valued business partner Emirates Integrated Telecommunications Corp. (EITC)-du tapped Filcom to handle and implement the IPTV Migration Project.  At least thirty people were organized to handle and execute this project.  On top of the Field Technicians that were deployed in this project, the Team also had Data Cleansing, OMDs and Storekeepers.   The Enterprise IPTV STB Migration Project was a short term engagement from October 2011 to May 2012 that aimed to successfully migrate approximately 7,900 Legacy STB contracts to the new Du TV platform in record time with the observance of superior work quality.  The Filcom Team was given a fixed term of six (6) months to get the job done.  The Team completed the task in les...

Last 19 March 2012, Filcom received two important visitors from RIyadh, Kingdom of Saudi Arabia. Dr. Ahmad Alsolaim and Engr. Ayed Al Shamrani were invited by our Managing Director, Mr. Joland Maderazo to come over to Dubai and observe our activities.  Although the proposed itenerary for the day did not push because of constraint in time, the meeting held was an important first step in exploring the possibility of doing business in Saudi Arabia. Engr. Ayed commented that Saudi Arabia is now booming with a number of important projects and he said that now is the right time to test the economic waters in the Kingdom.  Engr. Ayed is the Chairman and owner of Technology Patchs LLC both have their offices in Riyadh, Saudi Arabia. A for...